If you register for the event when the programme is live, you will be asked to check the talks you'd like to attend at checkout. If you registered for the event before this date or would like to make any changes, you can revisit to add your preferences or edit your selection by logging into the website.
Please make sure your personalised schedule reflects your choices. You will be sent automated reminder emails for all the talks you have selected, to make sure you don't miss anything.
First off, make sure you have purchased a ticket that grants you access to the talk(s) you are planning to watch remotely.
If you have your ticket sorted, there's a number of ways you can access the recordings after the event:
The first way is to open your browser, point to the appropriate talk URL at the specific time and login with the email used for your ticket purchase. When the time of the talk comes, a window will open transferring you to the live stream.
Another way is through your Personal Schedule. Attendees can access a session by logging into the event and then heading to their personal schedule. Then you can click the View button next to the session you want to watch.
An alternative is access via event notification emails:
Attendees can also access the session page via event emails (i.e., session reminder emails, the personal schedule email, or daily digest email that are sent to attendees automatically). We never send attendees the join links via email for privacy reasons. The links in the email will send attendees to the session page.
If you face any issues, refresh the page. If this doesn't work, please contact us at [email protected].
Yes! Presentations will be made available to all participants to watch as soon as possible after the event.
It is entirely up to you, some delegates prefer to use notepad, some prefer to use laptops. Perhaps it is a good idea to bring your laptop with you should you feel you need it.
Yes, all sessions will be recorded and shared with attendees after the event. Masterclass instructors also share material with attendees.
Yes, you will receive a certificate of attendance.
Yes, cancellations must be submitted in writing. For more details about the refund policy, please refer to our Terms & Conditions.
Alternatively, if a delegate is unable to attend, they are welcome to transfer their ticket to their colleague at no extra charge. Contact us at [email protected] and we will transfer the booking to your colleague.
Our advance rate is available for bookings made by Friday 31 October and provides 15% off of standard ticket prices.
We also offer discounts for group registrations of 2 or more - take a look at the ticket details for bulk discount offers.
You can download your VAT/Tax invoice right after purchase but should you not be able to do so, please email [email protected] for your copy.
We prefer advance registration, but if you wish to pay on arrival, we will charge your card the standard rate of your selected ticket.
Yes, please bring your booking confirmation with you on your phone.
We have secured a preferential, discounted rate for our attendees at the Leonardo Royal Hotel London Tower Bridge where the event is taking place. To access this rate, visit the venue website, enter your dates and the promo code CONNECTEDDATA25 (the +promo code is on the left of the page beneath the hotel name).
Current rates offered are:
19 November: £297.00 per room (single occupancy)
20 November: £231.00 per room (single occupancy)
Yes, the venue is wheelchair accessible.
Yes, please let us know your dietary requirements via the registration form upon purchasing tickets.
We use two event apps. Eventee for Q&A during the main Conference Day talks and Heysummit for all the event information. We will be in touch with further details on these apps closer to the event.
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